1. Acceptance
By creating an account, sending a document for signature, or signing a document through Evenseal, you agree to these terms. If you are using Evenseal on behalf of an organization, you represent that you are authorized to bind that organization.
2. The service
Evenseal lets you upload documents, place fields, send them to recipients for electronic signature, and receive a sealed PDF with a tamper-evident audit certificate. We provide simple electronic signatures. We do not provide qualified electronic signatures (QES), advanced/certificate-based signatures, notarization, identity verification, or witnessing, and we are not a certification authority.
3. Accounts
Senders sign in with a one-time email link — there is no password. You are responsible for keeping access to your email account secure and for activity that occurs under your account. Recipients sign through a secure, single-use link and do not need an account.
4. Acceptable use and enforcement
You agree not to use Evenseal to:
- upload or send unlawful, fraudulent, or infringing content (including pirated or copyright-infringing material), or malicious content such as malware;
- impersonate another person or misrepresent who is sending a document;
- send documents to recipients who have not agreed to receive them;
- collect signatures on documents that law requires be executed on paper or with a notary, witness, or qualified signature;
- store files unrelated to obtaining signatures — the service is not general-purpose file storage (see the fair-use terms in §8); or
- circumvent usage limits, security controls, or rate limits.
If content or an account violates this section, we may remove or disable access to the content, suspend the account, or — for serious or repeated violations — terminate it. The retention promise in §8 protects legitimately executed documents and their audit records; it does not shield violating content from removal. Where the law requires, we may preserve evidence and report to the relevant authorities.
To report abuse — infringing or illegal content, malware, impersonation, or a document you believe you should never have been sent — email support@evenseal.com. We review every report and remove violating content.
5. Electronic signatures and your responsibility
We capture each signer’s consent to sign electronically, their actions, timestamps, IP address, and user agent, and we bind them into the audit certificate. Whether a particular document is valid and enforceable when signed electronically depends on your jurisdiction and the type of document — that determination is yours, not ours.
6. Plans, billing, and trials
Paid plans are billed through Paddle, our merchant of record, who is the seller of record for your purchase and handles applicable taxes (such as VAT/GST). Paid plans include a card-required 7-day trial; you are not charged until the trial ends. Subscriptions renew automatically for the billing period you selected (monthly or annual) until cancelled. Prices are shown on our pricing page and may change with notice for future billing periods.
7. Cancellation and refunds
You can cancel at any time in one click from your settings — cancellation is self-serve, with no retention steps. It takes effect at the end of the current billing period: your plan stays active until then and is never charged again, after which your account moves to the free plan. Your existing documents and their audit certificates always remain available to you.
Refunds. If you have not used the service since a charge — meaning you have sent no documents for signature since that payment was taken — you may request a full refund of that charge within 14 days of it being made. This applies to every charge, including a trial converting to paid and an automatic renewal, not only your first payment. Email us at support@evenseal.com to request one. A refund cancels your subscription and moves you to the free plan; as with any downgrade, your documents and audit certificates are never deleted and remain available for you to download. Outside the 14-day window, or once you have sent a document under a charge, fees already paid are non-refundable except where required by law. Billing is handled by Paddle, our merchant of record.
8. Documents, retention, and the legal record
You retain ownership of the documents you upload. Completed documents and their audit chains form a legal record: they are retained as system-of-record data and remain available to you even after a subscription lapses or is downgraded. Deleting your account removes your account profile information, but sealed documents and the audit certificates that identify their signers are part of the legal record and are retained under this retention policy — rewriting them would destroy the tamper evidence they exist to provide. This protection applies to legitimately executed documents: content that violates §4 may be removed as described there. See our Privacy Policy for how personal data is handled.
Paid plans include 10 GBof document storage — room for roughly 20,000 signed documents. Exceeding it never causes deletion; if you approach it, we will contact you about options. Storage is subject to fair use: it is for documents you actually send for signature through the service, not general-purpose file storage, and we may apply per-upload size limits (currently 25 MB per PDF). Unsent draft envelopes are not part of the legal record and may be deleted after 90 days of inactivity. An account is for one person or one business — sharing one account between multiple senders is not permitted; the Team plan exists for that, and we may require an upgrade for multi-sender use.
Retention: your documents are stored for as long as your account exists, on every plan. Only if your account goes completely unused for 7 years — no sign-in and no active subscription — may we remove the stored document files, after emailing the address on your account and giving you at least 90 days to sign in or download everything. The cryptographic audit record (event chain and document hashes) is kept even then, so sealed copies you or your signers already hold remain independently verifiable.
9. Intellectual property
Your content remains yours. You grant us the limited rights needed to store, process, render, and seal your documents and to deliver them to your recipients. The Evenseal software, brand, and site content are ours.
10. Disclaimers
The service is provided “as is” and “as available”, without warranties of any kind to the extent permitted by law. We do not warrant that the service will be uninterrupted or error-free, or that a document signed through it will be enforceable in any given matter.
11. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim.
12. Indemnity
You agree to indemnify us against claims arising from your content, your use of the service, or your breach of these terms.
13. Changes to these terms
We may update these terms; material changes will be reflected in the “last updated” date above and, where appropriate, notified by email. Continued use after a change means you accept the updated terms.
14. Governing law
These terms are governed by the laws of India, and the courts of Rajkot, India have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you where you live.
15. Contact
Questions about these terms: support@evenseal.com. Registered address: Rajkot, Gujarat, India.